By accessing or using the services provided by SpinCity Casino, you acknowledge that you have read and agree to abide by the following terms. Please review them carefully before creating an account or placing any wager.
To open an account with SpinCity Casino you must be at least eighteen years of age, or the minimum legal gambling age established by the laws of your country of residence, whichever is higher. It is your sole responsibility to determine whether participating in online gambling is lawful in your jurisdiction before registering.
Each individual is permitted to hold only one active account. The creation of duplicate or proxy accounts is prohibited and may result in the immediate suspension of all associated accounts, forfeiture of balances, and exclusion from future services.
You agree to provide truthful and up-to-date registration information. SpinCity Casino reserves the right to request additional documentation at any stage to verify your identity, age, address, or source of funds in compliance with regulatory requirements imposed by the Lotteries and Gaming Board of Zimbabwe and the Curaçao Gaming Authority.
All deposits must originate from a payment method registered in your own name. SpinCity Casino does not accept third-party payments and reserves the right to return funds to the originating source if this rule is breached.
Withdrawal requests are processed after completion of any outstanding verification checks. Processing times depend on the chosen payment method and may be subject to daily or monthly limits as outlined in the cashier section of the platform.
In the event of a system malfunction, erroneous credit, or settlement error, SpinCity Casino reserves the right to correct account balances and void affected transactions. Players will be notified of any such adjustments and provided with a detailed explanation.
Bonuses, free spins, and other promotional incentives offered by SpinCity Casino are subject to specific qualification criteria, wagering multiples, game contribution weightings, maximum bet restrictions, and expiration dates as detailed in the individual promotion terms.
Any attempt to exploit promotional mechanics — including but not limited to coordinated play, arbitrage strategies, or the use of multiple accounts — will be considered a breach of these terms. SpinCity Casino may cancel the promotion, void associated winnings, and restrict the offending account without prior notice.
SpinCity Casino reserves the right to modify, suspend, or discontinue any promotional offer at its discretion, provided that obligations already accrued under an active promotion are honoured in accordance with the terms that were in effect at the time of participation.
SpinCity Casino endeavours to maintain uninterrupted service but does not guarantee that the platform will be available at all times. Scheduled maintenance, unforeseen technical incidents, and regulatory or legal developments may necessitate temporary or permanent suspension of certain features or markets.
Should a dispute arise regarding the outcome of a game, a promotional entitlement, or an account action, players are encouraged to submit a formal complaint through the support channels listed below. SpinCity Casino will investigate each complaint in accordance with documented internal procedures and aims to provide a resolution within fourteen business days.
If the internal complaints process does not yield a satisfactory outcome, players may escalate the matter to the relevant regulatory authority under whose licence SpinCity Casino operates. The decision of the applicable regulator shall be considered binding within the scope of its jurisdiction.
SpinCity Casino may update these terms from time to time to reflect changes in legislation, licensing conditions, or operational requirements. Material changes will be communicated to registered players via email or an on-site notification, and continued use of the service after such notice constitutes acceptance of the revised terms.
If any provision of these terms is found to be unenforceable by a competent authority, the remaining provisions shall continue in full force and effect. Failure by SpinCity Casino to enforce a particular clause on any occasion does not constitute a waiver of the right to enforce it in the future.