Privacy Policy

When you register an account with SpinCity Casino, we collect identification details such as your full name, date of birth, residential address, and email address. These details are necessary to verify your identity, comply with anti-money-laundering regulations, and operate your account in accordance with our licensing obligations under the Lotteries and Gaming Board of Zimbabwe and the Curaçao Gaming Authority.

During your use of the platform, technical data including IP addresses, device identifiers, browser type, and interaction logs may be recorded automatically. This information supports fraud prevention, platform stability monitoring, and the resolution of technical issues.

If you contact our support team, records of that correspondence — including chat transcripts, emails, and call summaries — may be retained to ensure continuity of service and to resolve any outstanding queries.

Your personal data is used primarily to maintain and administer your SpinCity Casino account, process transactions, verify your identity, and fulfil regulatory reporting requirements imposed by our licensing authorities.

We may analyse aggregated, non-identifiable usage statistics to improve game offerings, optimise site performance, and develop new features. Individual profiles are never sold to third-party advertisers.

Promotional communications are sent only where you have opted in. You may withdraw your marketing consent at any time through your account preferences or by following the unsubscribe link included in every promotional message.

SpinCity Casino may share your information with payment processors, identity verification providers, and regulatory bodies where disclosure is required by law or licence condition. All third-party partners are contractually bound to process data solely for the purposes specified and to maintain appropriate security safeguards.

In the event that data is transferred to a jurisdiction outside your country of residence, we ensure that adequate protections — such as standard contractual clauses or equivalent mechanisms — are in place to safeguard your rights.

Personal data is stored for the duration of your active account relationship and for any additional period mandated by applicable anti-money-laundering, tax, or gaming legislation. Once retention obligations expire, data is securely deleted or irreversibly anonymised.

Subject to the laws of your jurisdiction, you may request access to the personal data we hold about you, ask for corrections to inaccurate records, or request erasure of data that is no longer legally required. Verification of your identity will be necessary before any such request is processed.

To exercise any of these rights, please reach out to our data protection team using the contact details provided below. We aim to respond to all valid requests within thirty calendar days.